Refund policy

Print Returns:

We have a 30-day return policy, which means you have 30 days after receiving your print to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at millcreekartco@gmail.com.

If your return is accepted, we’ll send you a prepaid return shipping label along with instructions on how and where to send your package. A flat return shipping fee of $8 will be deducted from your refund to cover the cost of the label. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (No return fee applies in these cases.)

Exceptions / non-returnable items

Custom commissions and original artwork are not eligible for returns.

Order Cancellations

You may cancel your order within 1 hour of placing it, as long as it has not yet been fulfilled or shipped. To cancel, contact us at millcreekartco@gmail.com as soon as possible. After the 1-hour window (or once the order is in production/fulfilled), cancellations may no longer be possible and our standard return policy applies.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.